Philips EasyKey supports a Wi-Fi connection, letting you master the real-time doorway situation

How good is Philips EasyKey after networking?

It can make a video talk and share the temporary PIN code on the phone with your friends when you are out.

There are messages pop up to remind you no matter whether kids are out to school, parents are back home, or any motion outside your home. It is like we have a “remote control power” to master the home situation anytime and anywhere we want.

However, there are a lot of troubles in the daily use of the smart lock, such as, no unlock records even after binding the mobile phone, someone unlocking but no pop-up message to remind, etc.

So, today we gonna elaborate on the problems of the networking smart lock records one by one.

Why does the phone suddenly have no lock records?

#1 Router replacement

Router replacement or password modification will lead to the network outage of the smart lock. Reconfiguring the network and rebinding the smart lock can recover the unlock records.

#2 Use the dual-band router

Philips EasyKey only supports the 2.4GHz band when distributing the network, not the public network or 5GHz band. If you use the dual-band router, please select the 2.4GHz band for network configuration.

#3 Recover the factory settings

Once recover the smart lock to the factory setting, the smart lock will empty the operation records and recover the network setting to the initialization state. In this case, the users need to reconfigure the network to continue the normal use of the smart lock.

The users should notice that if the smart lock has no unlock records under the normal networking state, remove devices from the mobile APP, then reconfigure the network, and rebinding the smart lock can help to retrieve the records.

Why does the door lock message have not sound and pop-up notifications?

Binding a mobile APP, for example, if the users used the DDL709-FVP, the “notice permission” of the mobile APP should be turned on.

For safety reasons, the mobile APP will log out automatically if there is no operation within one week, thus the users can not receive the real-time door lock dynamics. If the users need to recover the log-in state, they need to open the APP and verify to log in again.

Lock records and the pop-up message, reflect on the daily routine of the whole family, reassure you with every notification.

Philips EasyKey, supports the Wi-Fi connection and remote control, master the doorway situation anytime you want. Provide you all-around safeguards.