FAQ

• Question

  Do we need to change the door to install the Philips smart lock?

  Answer

  No, near 99% of the doors could install Philips smart locks. As long as the thickness of the door is between 38mm-120mm and the door gap is greater than 3mm (equal to the thickness of two coins), most of the Philips smart locks could be installed. Even for the glass door, it also could be installed when the width of the frame bar is greater than 110mm. So, Philips smart lock is featured with high matching ability.

• Question

  What is the safe handle function of the Philips smart lock?

  Answer

  The safe handle function is to prevent people with ulterior motives from using special tools which could pass through the peephole and press down the handle from indoors to open the door. For Philips push-pull smart lock, its inside escutcheon adopts a handleless design. While the smart lever lock employs a safe handle button. Besides, this function is also beneficial to prevent the child and pet from opening the door casually.

• Question

  Is it better to use the lithium battery than the alkaline dried battery for a smart lock?

  Answer

  Of course not, there is nothing either good or bad in these two batteries but differs in usage demands. Take Philips visual smart lock as an example. It integrates a door viewer, a camera and a doorbell. A smart lock with various functions and high power consumption needs a large-capacity lithium battery to drive, which could effectively increase the battery's lasting ability. Besides, lithium battery has a long battery lifespan and could be recharged. While, for most of the basic models of smart locks, the alkaline battery is enough for daily usage. The alkaline dried battery not only is environmentally friendly, but is easy to buy and operate. But be careful not to mix old and new batteries to reduce potential safety hazards.

• Question

  Which one is better between fully automatic mortise and semi-automatic mortise?

  Answer

  There is no good or bad on them but differs in the way to unlock. After successful verification, for Philips semi-automatic smart lock, you need to press down the handle to open the door, and lift up the handle to lock. While for Philips automatic smart lock, its lock bolt would automatically retract and mortise would automatically pop out. Then, the door could be opened by slightly pushing and locked automatically after the door is closed. Different lock mortises have different ways to open the door. It is better to choose the right one according to your favorite usage habits.

• Question

  How about the 924C mortise?

  Answer

  Smart locks such as Philips 9300, 9200 and DDL702E adopt 924C fully automatic lock mortise which belongs to national standard lock mortise and employs a die-casting integrated structure design with strong anti-destructive ability. Besides, its lock bolt is made of 304 stainless steel with strong anti-prying, anti-sawing and anti-collision abilities, which could effectively reduce the risk of violent unlocking. Equipped with 924C mortise, the door could be automatically locked without any unnecessary operations when the door is closed. The most important role of a door lock should play is to give the family sufficient sense of security. And a good lock mortise is the key to ensure the safety of the lock. So you should know the type of lock mortise before you make a purchasing decision.